PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW. THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE, FROM TIME TO TIME IN OUR SOLE DISCRETION. WE WILL NOTIFY YOU OF AMENDMENTS TO THESE TERMS AND CONDITIONS BY POSTING THEM TO THIS WEBSITE. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, PLEASE DO NOT ACCESS THIS WEBSITE.
ALL PERSONS UNDER THE AGE OF 18 ARE DENIED ACCESS TO WWW.CLEANPANDA.COM. IF YOU ARE UNDER 18 YEARS OF AGE, IT IS UNLAWFUL FOR YOU TO VISIT, READ, OR INTERACT WITH WWW.CLEANPANDA.COM OR ITS CONTENTS IN ANY MANNER. WWW.CLEANPANDA.COM SPECIFICALLY DENIES ACCESS TO ANY INDIVIDUAL THAT IS COVERED BY THE CHILD ONLINE PRIVACY ACT (COPA) OF 1998.
Visitors, viewers, users, professionals, cleaners, service providers, subscribers, members, affiliates, or customers, collectively referred to herein as "Visitors," are parties to this agreement. The website and its owners and/or operators are parties to this agreement, herein referred to as "Website."
USE OF INFORMATION FROM THIS WEBSITE
Unless you have entered into an express written contract with this website to the contrary, visitors, viewers, subscribers, members, affiliates, or customers have no right to use this information in a commercial or public setting; they have no right to broadcast it, copy it, save it, print it, sell it, or publish any portions of the content of this website. By viewing the contents of this website you agree this condition of viewing and you acknowledge that any unauthorized use is unlawful and may subject you to civil or criminal penalties. Again, Visitor has no rights whatsoever to use the content of, or portions thereof, including its databases, invisible pages, linked pages, underlying code, or other intellectual property the site may contain, for any reason for any use whatsoever. Nothing. Visitor agrees to liquidated damages in the amount of U.S.$100,000 in addition to costs and actual damages for breach of this provision. Visitor warrants that he or she understands that accepting this provision is a condition of viewing and that viewing constitutes acceptance.
OWNERSHIP OF WEBSITE OR RIGHT TO USE, SELL, PUBLISH CONTENTS OF THIS WEBSITE
The website and its contents are owned or licensed by the website. Material contained on the website must be presumed to be proprietary and copyrighted. Visitors have no rights whatsoever in the site content. Use of website content for any reason is unlawful unless it is done with express contract or permission of the website.
HYPERLINKING TO SITE, CO-BRANDING, "FRAMING" AND REFERENCING SITE PROHIBITED
Unless expressly authorized by website, no one may hyperlink this site, or portions thereof, (including, but not limited to, logotypes, trademarks, branding or copyrighted material) to theirs for any reason. Further, you are not allowed to reference the url (website address) of this website in any commercial or non-commercial media without express permission, nor are you allowed to 'frame' the site. You specifically agree to cooperate with the Website to remove or de-activate any such activities and be liable for all damages. You hereby agree to liquidated damages of US $100,000.00 plus costs and actual damages for violating this provision.
DISCLAIMER FOR CONTENTS OF SITE
The website disclaims any responsibility for the accuracy of the content of this website. Visitors assume the all risk of viewing, reading, using, or relying upon this information. Unless you have otherwise formed an express contract to the contrary with the website, you have no right to rely on any information contained herein as accurate. The website makes no such warranty.
DISCLAIMER FOR HARM CAUSED TO YOUR COMPUTER OR SOFTWARE FROM INTERACTING WITH THIS WEBSITE OR ITS CONTENTS. VISITOR ASSUMES ALL RISK OF VIRUSES, WORMS, OR OTHER CORRUPTING FACTORS.
The website assumes no responsibility for damage to computers or software of the visitor or any person the visitor subsequently communicates with from corrupting code or data that is inadvertently passed to the visitor's computer. Again, visitor views and interacts with this site, or banners or pop-ups or advertising displayed thereon, at his own risk.
DISCLAIMER FOR HARM CAUSED BY DOWNLOADS
Visitor downloads information from this site at his own risk. Website makes no warranty that downloads are free of corrupting computer codes, including, but not limited to, viruses and worms.
LIMITATION OF LIABILITY
By viewing, using, or interacting in any manner with this site, including banners, advertising, or pop-ups, downloads, and as a condition of the website to allow his lawful viewing, Visitor forever waives all right to claims of damage of any and all description based on any causal factor resulting in any possible harm, no matter how heinous or extensive, whether physical or emotional, foreseeable or unforeseeable, whether personal or business in nature.
Visitor agrees that in the event he causes damage, which the Website is required to pay for, the Visitor, as a condition of viewing, promises to reimburse the Website for all.
We may collect basic user profile information from all of our Visitors. We collect the following additional information from our Authorized Customers: the names, addresses, phone numbers and email addresses of Authorized Customers, the nature and size of the business, and the nature and size of the advertising inventory that the Authorized Customer intends to purchase or sell.
INTELLECTUAL PROPERTY RIGHTS
CLEANPANDA AS A SERVICE PROVIDER:
CleanPanda provides online tools/service which allows people to hire independent service providers, we simply connect you with the best professionals after making sure they're qualified enough to handle your appointment, we background check and quality test every member of the Clean Panda community who joined as a professional cleaner or a service provider. CleanPanda is not the employer of those service providers. You acknowledge that we do not control a service provider's work performed in any manner. The service provider provides services to you as an independent contractor, and is not an employee, joint venture, partner, agent, or franchisee of CleanPanda for any purpose whatsoever. We are not responsible for (and make no representations, warranties or guarantees as to) the behavior, acts or omissions of any Service Providers you engage through CleanPanda.com or the quality of the services they provide. You agree that the Service Provider may be unavailable at times, whether due to vacation, illness etc.
In case the professional refuses to attend an appointment within the days chosen by themselves will be entitled to 20% of the service price & becomes subject to be removed from CleanPanda’s system of bookings depending on the number of incidents and situations.
BACKGROUND CHECKS ON ALL SERVICE PROVIDERS/PROFESSIONALS/CLEANERS
To ensure that individuals who do business with as service providers with CleanPanda are well qualified and have a strong potential to be productive and successful providers, it is CleanPanda’s policy to investigate the backgrounds and references of applicants. Background investigations will be conducted at CleanPanda’s discretion and in accordance with federal and state law.
CleanPanda relies on the accuracy of information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any of this information or these data may result in an applicant being excluded from further consideration for employment or, if an individual has already been hired, termination of employment.
All service providers have to mark the service as finished in their account once they’re done providing the service, a notification will be sent to the customer letting them know what time the service was done and asking them to rate the quality of the service. If rated under %70 more than 3 times the service provider will be subject to removal from CleanPanda system as well as no payment for low rated services.
BUSINESS PROCESS & BOOKINGS:
PRICING, PAYMENT, RESCHEDULING, LOCK OUTS AND CANCELLATION
Our pricing is based on the service and location then calculated basis the market of where the service is provided taking into consideration the hourly rates in the city we provide the service at. Payments are processed online using the Stripe payment system and the website is highly secured by Comodo certificate of security, we don't save any payment or credit card information on our servers and such information is saved on the payment gateway. We base our cleaning on a flat rate, which means if your service is two hours then you get one cleaning pro with two hours or two cleaning pros with one hour. Some services are based on hourly rate and we charge an extra fee if the service requires above one more hour than what was booked, the customer is always notified.
A lock out fee of $50 will be assessed in the event that our cleaning associate(s) arrive and are unable to access the premises despite the reason. You must contact us (CleanPanda) by sending an email or calling the company's customer service center if you need to cancel or reschedule your service and we will gladly assist you, you may do so by logging into your account then to your orders and clicking on the help center button. As we book and reserve this time and assign a professional to it, we ask our customers to make any changes or cancellations before 48 hours from their appointment time in order to avoid a $50 cancellation fee. A pre-authorization of the service price will be placed on your card the day of or before the appointment to ease the process of a securly cash-free payment. For any changes prior to this, please contact us to make the needed changes. We are very strict on our cancellation/rescheduling policy, please honor it.
CLIMATE & TEMPERATURE
Temperatures in-home should be comfortable prior to the start of service. Under no circumstances will services be performed in an environment that isn’t physically comfortable for our service providers. This includes but is not limited to extreme heat or extreme cold. In the event that your appointment is cancelled due to uncomfortable temperatures within your home you will be charged a $50 cancellation fee.
If the pricing calculator underestimates the price of your booked service and the actual service need more time and effort involved, we do have permission to either adjust the price or refuse the service. For any adjustments we require our professionals to take photos to prove that the service’s price does need to be adjusted before we reach out to the customer. However, you will be informed in such cases.
RECURRING SERVICES PROCESS & CANCELLATION
Times may vary from one appointment to another, however we try to keep it unchanged, and we will notify you before changing any time. If you decide not to continue our reccurring service after the first time, you will be charged the price of the one time service, minimum reccurring appointments allowed before cancellation is three times.
ARRIVAL DELAYS - THE 2 HOUR ARRIVAL WINDOW
All service providers are allowed a 2 hour window to arrive your location taking into account things like traffic, accidents or parking and/or other unexpected incidents. If we happen to be running late to your appointment you will be contacted as soon as possible and provided with a new expected time of arrival.
If there is no free public parking within 1 block radius of your home, our customers are responsible for providing our cleaning associates with any one of the following (which must be within a 1 block radius); a permitted parking space (personal or public), a valid parking permit, or cover all parking fees incurred while cleaning your home. If a parking spot cannot be found within a 1 block radius by the cleaning associate nor provided by the customer within a 15 minute window, your appointment will be cancelled/and or rescheduled. In the event that this occurs you will be charged a cancellation fee.
RIGHT TO REFUSE SERVICE
Service providers have the right to leave on arrival if the location of the service seems extremely unsafe or the data entered while booking your appointment was misleading. They also have to the option of delivering the service after contacting CleanPanda’s support and confirming the condition will need a price adjustment. A cancellation fee of $50 will be charged if the location of the service is extremely unsafe causing a threat to our service providers or the data entered while booking your appointment was misleading. The customer will be informed via phone and/or email in such cases.
DAMAGE AND LOSS POLICY
Customers will need to provide images of damage of before and after the service along with a proof that damages were caused during the service. All claims must be made the same day of the service. Once the office receives the notification we will contact you as soon as possible. If we do not hear from you within the next 24 hours we will assume you do not want to have us resolve the issue and the situation will void.
If you have valuables or heirlooms, including but not limited to any irreplaceable, collectable or any expensive objects, it’s pr that these items are secured and put away to avoid potential accidents. You are responsible for letting us know of any valuables that you prefer we not clean or handle. Please secure money, credit cards, and check books as well. We are not responsible for missing currency.
We are pet friendly but appreciate your help in making sure pets are secured and safe on cleaning days. Please leave in the special instructions section any notes we need to know in regards to your pets.
In case you're not happy with your service we will gladly work with you in order to fix the problem as long as a full proof is given that the professional didn't do the job as booked, this request has to be made on the same day of receiving the service. We don't issue refunds for services rendered. However, we offer to go back and fix the issues or give back a discount if it's not convenient for either party (company or customer) given the problem has been investigated first, our solution are based on an agreement of no harm to either parties involved. This is arranged based on availabilty of the professional who delivered your service.
No additional notice of any kind for any reason is due Visitor and Visitor expressly warrants an understanding that the right to notice is waived as a condition for permission to view or interact with the website.
In no case shall the viewer, visitor, member, subscriber or customer have the right to go to court or have a jury trial. Viewer, visitor, member, subscriber or customer will not have the right to engage in pre-trial discovery except as provided in the rules; you will not have the right to participate as a representative or member of any class of claimants pertaining to any claim subject to arbitration; the arbitrator's decision will be final and binding with limited rights of appeal.
The prevailing party shall be reimbursed by the other party for any and all costs associated with the dispute arbitration, including attorney fees, collection fees, investigation fees, travel expenses.
JURISDICTION AND VENUE
If any matter concerning this purchase shall be brought before a court of law, pre- or post-arbitration, Viewer, visitor, member, subscriber or customer agrees to that the sole and proper jurisdiction to be the state and city declared in the contact information of the web owner unless otherwise here specified. In the event that litigation is in a federal court, the proper court shall be the closest federal court to the Seller's address.
Viewer, visitor, member, subscriber or customer agrees that the applicable law to be applied shall, in all cases, be that of the state of the Seller.
11665 Fuqua Suite E 506 Houston, TX 77034
Phone: +1(832) 266-1220
Contact Email: firstname.lastname@example.org, All Rights Reserved.